We suggest the free remote support software AnyViewer as a Quick Assist replacement. However, consumers have often claimed that the issue with Quick Assist not working has caused them great harm. Typically, Quick Assist is utilized to deliver remote assistance between Windows machines. Bonus tip: Best remote support software for Windows If you’re the one needing the help, you can also reach out via a Messages buddy and use the “ Invite to Share My Screen” option. On the receiver’s Mac, tick Control my screen, and then click Accept to complete.

When you click the Screen Share button, which looks like two overlapping rectangles, and select Ask to share screen. Click the Details button in the upper right corner of the window. To begin a conversation, click the name of the person you want to help or type a new message. If you are the one providing the technical assistance: Both Macs used for remote assistance require Apple ID accounts and must be logged into the Messages app.

For those who don't want to mess with system settings, the Messages chat app may be the most convenient option. How to provide remote technical assistance from Mac to MacĪpple provides several methods for viewing and controlling the screen of another Mac via a network connection. In short words, there’s no Windows Quick Assist for Mac that was designed for regular users. So basically, the web app can be used if they (MS Support) want to remote our PC, but we can’t use it if we want to remote someone’s PC. Only authorize Microsoft Representative/Support has the ability to generate 8 Digit codes. Some of you may wonder why it is asking for an 8-digit code and the app only provided a 6-digit code? Because Quick Assist web app is not designed for regular users. If you go to the Microsoft Quick Assist web page on your Mac, you’ll see the following interface asking you to enter the 8-digit security code that was provided to you to get assistance: Quick Assist web app supports Mac with browsers Safari 13.1+ and Safari 14+. Is there a Windows 10 Quick Assist for Mac? According to Microsoft, somehow, you can use the Web version of Quick Assist on MacOS. It only works when connecting from one Windows 10/11 computer to another Windows 10/11 computer remotely. Quick Assist was created as a Windows-to-Windows support application. “So, basically, can we provide remote assistance on a Mac using Quick Assist?”

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